Terms and conditions of participation with the Desert Land Foundation to organize tourism trips to Desert Land
It is a Saudi institution registered in the Ministry of Commerce, Commercial Registration No. 1010575821
And approved by the Ministry of Tourism with license No. 1200818
the introduction
These terms and conditions, including the terms of the mechanism for using the Yalla Desert Land platform, define your use of the platform as full acceptance of all of these terms and conditions, and if you do not agree to them or any part of them, you must refrain from using the platform.
Platform
The Desert Land platform is an electronic platform owned by the Desert Land Foundation. The platform aims to provide services for organizing domestic and foreign tourism trips through a variety of packages by providing the best level of organization and application of the highest safety standards.
The edges of the platform
Foundation: means the Desert Land Foundation, which is the owner of the platform
Customer: Any natural or legal person in his capacity as the user/service requester/adventurer who submitted a request for one of the platform services.
Authorized: Each legal person authorized by the client to use the platform.
Register on the platform
To benefit from Desert Land services, it is necessary to register on the platform through an email or mobile number.
Among the data required upon registration: (three name - ID number - date of birth - proof of payment - emergency number).
After completing the requirements of the registration process on the platform and attaching the required documents, and once the customer and/or obtains the user name and password, each of them becomes responsible for maintaining the confidentiality of this data and not sharing it with others.
It is required that the services be used by the client/authorized via the platform to be legal and for lawful purposes only in accordance with the terms and conditions of the platform and published on the website.
Platform use
Before using any of the services available on the platform, the customer is obligated to review and abide by all the terms and conditions published on the institution’s website, as these terms and conditions, policies, and the registration form on the platform are considered an integral part of and complementary to these terms and conditions.
The client is obligated to notify the institution directly of any illegal use of the platform by the authorized person or others, including but not limited to cases of doubt and suspicion in the event of hacking the account and using it without permission or prior approval.
The client is obligated to inform the institution immediately when any change is made to the data that was previously submitted when requesting registration on the platform, as the institution shall not bear any damages resulting from the client’s delay in notifying that change or any illegal operations for non-reporting.
The client is obligated to the right of the institution whenever necessary to delete, suspend, stop, modify, not register, or not activate any request on the platform without any responsibility on the part of the institution, provided that this does not affect any existing applications paid for fees.
The customer is obligated that requesting any of the services through the platform does not mean acceptance, pledge or obligation of the institution to provide the service.
The customer is obligated that any links, signals, or advertisements for any other links or websites do not imply and do not represent any kind of endorsement or endorsement by the institution on its contents and is not responsible for the opinions, ideas, views, statements and information presented therein.
Trip Policy
The client is committed to the behavior and etiquette that express the values, principles and identity of the society, including the prevailing customs, traditions and culture in accordance with the relevant laws and regulations in each country.
When appearing in a public place, the customer is obligated to wear a modest dress or dress without bearing immoral images or phrases or political symbols, and everything that would offend public taste.
The customer acknowledges that he is fully aware of all types of risks associated with trips, whatever their type or danger, and the customer alone bears all the responsibilities involved, and also exempts the institution, its employees and contractors from any material or moral claims as a result of this.
The customer acknowledges that he has the necessary physical fitness before registering for any program according to the circumstances of each trip separately, so the customer must disclose to the institution any health, illness, or psychological conditions, or any other conditions that may hinder the course of any trip, as the institution reserves the right In excluding the customer without refunding any amounts, and the customer will bear any other fees as a result.
During the trip, the customer acknowledges full compliance with the directions of the leader or his representative during the trip, as these directions are considered binding and final, and in the event that these directives are not fully or partially implemented, the institution / trip leader or his representative has the right to exclude the customer and leave the site without any refund as The customer is liable for any other fees as a result.
The customer is obligated to provide and wear the required equipment and clothes for the trip, as the establishment is not responsible for providing them to customers, and the establishment disclaims its legal responsibility for what may result from not providing or wearing them.
Access Restriction
The institution may restrict the customer’s access to some or all of the services on the platform at its absolute discretion, and the customer is also obligated to refrain from using the platform in any way that causes or may cause harm, or impair the availability or accessibility of the platform, or use it in any illegal or unauthorized manner. legal, fraudulent, harmful or related to any purpose, or unlawful, illegal, fraudulent or harmful activity, and refrain from copying, storing, hosting, transmitting, sending, using, publishing or distributing any material containing or relating to any spy software.
Fee
In order to use the services on the platform, the customer is obligated to pay the prescribed fees for each service for the benefit of the institution, provided that these fees do not include value-added tax, for example, but not limited to, and other fees that may be imposed by the competent authorities.
The Corporation has the right to modify or add any fees to any of the services, whether they are for existing or new services, features, or features, and these modifications and additions are considered effective and binding.
The customer acknowledges that the trip fee does not include the photography/video and other related services.
privacy policy
Without prejudice to the rights of the customer related to their intellectual property and their right to protect their privacy, all the data entered on the platform including names, addresses and personal and official data are the property of the institution and keep the information that it collects before, during or after the provision of services in strict confidence. This information whenever there is an official request from a regulatory or supervisory authority or based on a court ruling, and the institution may build databases for different purposes and issue reports and statistics and exploit them as it sees fit, including using them for marketing and promotional purposes.
Without prejudice to the rights of the client, for example, but not limited to, photographing landscapes and museums, he is not entitled to photograph or publish others without obtaining written or electronic consent from the Foundation, and in all cases, the Foundation disclaims responsibility for any lawsuit or liability arising from it in the event of a violation Any of the relevant laws while the institution retains its statutory rights by recourse to the offender.
The Corporation has the right to use the photographs/video clips that are taken for the customer during the trip in the form and manner that the company deems appropriate or for the purpose of advertising, marketing and for any other commercial purpose and to publish them through the company’s accounts on the website and social media accounts, and these materials were captured by the Corporation/Trip Leader Or one of its employees owned by the organization, unless the organization/leader is notified of the unwillingness to take, keep or publish photos/videos before the trip begins.
Limitation of Liability
The institution will exert the necessary effort and care to manage the technical risks that may affect the functioning and performance of the operations related to the platform, and it will also bear responsibility for errors that result from the negligence, negligence or infringement of its employees. However, at the same time, it disclaims its responsibility for any interruption or unavailability of the services / platform due to circumstances beyond the control of the institution as a result of a failure to connect to the network or due to force majeure and the resulting natural disasters, wars, regulatory or control restrictions, for example Not limited to, and in all cases, the liability of the company will not exceed (10%) of the value of the damage proven by a final and final court ruling.
The customer acknowledges that the institution disclaims responsibility, in part or in whole, for any delay, cancellation, change, or failure to provide any of the programs, trips or services related therein or by a third party due to force majeure or emergency circumstances or due to bad weather conditions and what is approved by by the relevant authorities.
The customer acknowledges that the institution disclaims responsibility, in part or in whole, for all the risks associated with the trips that the customer participates in, whether they are inside or outside the territory of the Kingdom of Saudi Arabia, whether they are political, social or economic risks.
The client acknowledges that the institution partially or completely disclaims responsibility for any delay, cancellation, change, or omission related to the client’s reservations with third parties, for example, but not limited to (airlines), and the client has no right to refer to the institution to request a refund of the flight fees in the event that he is unable to
General Provisions
The customer acknowledges that he is not entitled to assign, delegate or transfer any of the programs or tourist trips to any third party without obtaining a written or electronic approval from the company.
The client acknowledges that in the event of a violation of any term, condition or provision contained in these terms and conditions, or if the institution becomes aware of misconduct or behavior regardless of its nature, the institution has the right in this case to prevent him from using any of the services it provides through the platform without compensation Or participate in upcoming trips.
The customer acknowledges that all the information and documents that he submits to the institution or that he uploads through the platform are true and not misleading, and he alone bears full responsibility in the event of a violation of this before the competent authorities.
The customer acknowledges his awareness of and his commitment to the anti-money laundering and anti-terrorism laws and regulations in force in the Kingdom, and his commitment to what is stated therein.
Adjustments
The customer is obligated that the institution has the right to make amendments to any of the services, terms and conditions, or the platform’s use policy at any time, as these amendments will be effective immediately upon their publication on the platform and are binding. .
Applicable law
These terms and conditions are subject to the applicable laws and regulations in the Kingdom of Saudi Arabia, and in the event of any dispute arising about the interpretation or application of its provisions, it shall be resolved amicably, and if the solution fails, it shall be referred to the competent judicial authority in Riyadh.
Cancellation and return policy for domestic flights (within the Kingdom of Saudi Arabia)
In the event of a request to cancel the reservation 14 days or more before the date of the trip, the institution retains the full amount as a credit in favor of the customer to be used within a maximum period of a calendar year, or the amount is returned after deduction of 10% as an administrative fee, so that the amount is returned to the customer’s account registered with The institution within 20 working days from the date of receipt of the application.
In the event of a request to cancel the reservation before the date of the trip within a period between 7 to 14 days, the institution retains 50% of the value of the trip, and the remaining amount is returned to the customer’s account within 20 working days from the date of the request’s arrival, so that the amount is returned to the customer’s account Registered with the institution within 20 working days from the date of receipt of the application.
In the event of a request to cancel the reservation before the date of the trip within a period between 72 hours and 7 days, the institution shall retain 50% of the value of the trip, and the remaining amount shall be kept as a credit in favor of the customer to be used within a maximum period of one calendar year.
In the event of a request to cancel the reservation less than 72 hours before the date of the flight, the institution shall retain the value of the full amount without compensation or replacement of the program.
In the event that the customer requests to replace him with another customer without canceling the trip, he shall pay 10% of the value of the trip as an administrative fee in addition to any other fees, if any.
The customer acknowledges that in the event of a request to cancel the trip in accordance with the cases referred to above, he is not entitled to refund the paid amount, replace him with another customer, or replace the program.
The client acknowledges that the institution has the right to cancel / modify / replace the flight or program for any reason. In the event of cancellation, the institution’s responsibility is limited to returning the amount paid to the client’s account within 20 working days without any compensation, and the institution also disclaims responsibility for any amounts paid by the client as a result.
Cancellation and return policy on international flights (outside the Kingdom of Saudi Arabia)
In the event of a request to cancel the reservation before the date of the trip within a period between 21 days to 29 days, the institution retains 50% of the value of the trip, and the remaining amount is returned to the customer’s account within 20 working days from the date of the request’s arrival, so that the amount is returned to the customer’s account Registered with the institution within 20 working days from the date of receipt of the application.
In the event of a request to cancel the reservation before the date of the trip within a period between 14 hours to 20 days, the institution retains 50% of the value of the trip, and the remaining amount is kept as a credit in favor of the customer to be used within a maximum period of a calendar year.
In the event of a request to cancel the reservation less than 14 days before the date of the flight, the institution shall retain the value of the full amount without compensation or replacement of the program.
In the event that the customer requests to replace him with another customer without canceling the trip, and it is between 48 hours and 13 days before the date of the trip and after the approval of the institution and the competent authorities on the person to replace him, then a value of 10% of the value of the trip is paid as an administrative fee in addition to any other fees if Found.
The Foundation reserves the right to cancel the trip / program or any customer's participation in it immediately without giving reasons in accordance with the above-mentioned policy, or if the minimum trip / program is not completed, and the customer will be notified in the event of cancellation. The institution’s responsibility in the event of cancellation is limited to returning the amount paid to the client’s account within 20 working days without any compensation, and the institution also disclaims responsibility for any amounts paid by the client as a result.
In the event of an emergency or force majeure, the following procedures shall be applied:
Postponing the trip / program until the end of the compelling / emergency reason and specifying an alternative date according to the policy of the institution.
The institution retains the entire amount as a credit in favor of the customer to be used within a calendar year from the date of cancellation.
Transferring the trip/program to another similar area.
In the event that the client is infected/suspected of (Covid 19) or any of the infectious diseases, proof of infection or suspicion is brought to determine an alternative date according to the institution’s policy, provided that the postponement is for the infected/suspected client and his first and second degree relatives only.